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Waz6678
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Finger Print

65XXHP Pavilion x360 14-cd1004na
Microsoft Windows 10 (64-bit)

The option to use my fingerprint scanner on my laptop isn't available on the sign in options

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Finger Print


@Waz6678 wrote:

The option to use my fingerprint scanner on my laptop isn't available on the sign in options


@Waz6678 

 

Does your machine have Finger Print sensor ? I can't find the option on its specs

 

     https://support.hp.com/au-en/document/c06212386

 

Regards.

BH
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Finger Print

@Waz6678 

 

You may need to update your fingerprint reader software.

 

Consider

If you have not already done so,

Consider manually  updating (download-save-install) any other HP Drivers for 2019 listed in your computer's Software and Drivers Website support.  Open the website page and click "Open all" > Search the page for drivers dated "2019" (as of this writing).  Install each driver / software "one at a time".

After drivers / software are installed, Restart the computer and log in.

 

Download and save the new fingerprint reader software.

Remove the driver (uninstall) the reader driver from the Device Manager

Open Device Manager > Biometrics > Right-Click Properties > Uninstall

 

Open File Explorer

Navigate to the folder in which you saved the downloaded fingerprint software package (Downloads)

Double-tap on the installation package to install the software.

After the software is installed, Restart the computer and log in.

 

The following driver is the update for Windows 10 v1903

 

Synaptics Fingerprint Sensor Driver (Windows 10 v1903)

 

 

Reference and Resources – Places to find (more) help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more

HP Pavilion x360 14-cd1004na

 

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Kind Regards,
Dragon-Fur
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