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Honor Student
Posts: 2
Member Since: ‎02-22-2011
Message 1 of 2 (6,679 Views)

Fingerprint Reader Problem

Hi guys,


The fingerprint reader of my HP Pavilion dv6-3150SA is not working. The laptop is brand new and it never worked. It says reader not connected/detected. I freshly installed the driver and software again. However, the main problem is, that the device doesn't even show up in my device manager.


Any suggestions?


Thanks a million!

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Master's Graduate
Posts: 529
Member Since: ‎12-17-2008
Message 2 of 2 (6,659 Views)

Re: Fingerprint Reader Problem

see if this link helps

HP Notebook PCs - Troubleshoot a Fingerprint Reader

While I work on behalf of HP I'm not speaking for HP but trying to provide best effort support.
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