cancel
lovejeet92 Honor Student
Honor Student
2 1 0 0
Message 1 of 3
129
Flag Post
HP Recommended

Fingerprint scanner is not working

LW883AW#ABA
Microsoft Windows 7 (64-bit)

BIOS in my elitebook 2560p is not working ,finger print scanning for login to window is not working . why?

even after downloading validity sensor .

2 REPLIES 2
Provost Provost
Provost
9,400 9,189 1,785 3,371
Message 2 of 3
113
Flag Post
HP Recommended

Fingerprint scanner is not working

Hi,

Is this the driver you downloaded?

http://h20566.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5071202&swItemId=ob_173896_1&swEnvOid=405...

 

Is the fingerprint sensor enabled in BIOS? Sometimes there is the option under System configuration.

 

When you go to device manager in Windows 7 do you see the biometrics device in the list? (winkey+R  and type devmgmt.msc  )

 

You could also try to update BIOS and see if helps.

 

Let me know,

David

0 Kudos
lovejeet92 Honor Student
Honor Student
2 1 0 0
Message 3 of 3
79
Flag Post
HP Recommended

Fingerprint scanner is not working

yes the fingerprint sensor is already enabled and validity sensor is also upto date.

what I will do next ?

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation