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Fingerprint sensor not working. How do i resolve this issue?

HP Recommended
Envy 13aq
Microsoft Windows 10 (64-bit)

My Product is Envy 13 series, and suddenly the fingerprint sensor has stopped working and is only showing the pin option while logging in. Please help me in this issue.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Aryansh Welcome to HP Community!


I understand that the Fingerprint sensor not working.


Please provide the correct product number.


let's try these steps:  

  • Open the Device Manager (Windows logo key + X  and select Device Manager). 

  • Locate your fingerprint reader in the Biometric Devices section. 

  • Double-click the device to open its properties. 

  • Click Roll Back Driver. 

  • Then click OK. Restart your computer and check for the functionality. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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