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Ed150
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Message 1 of 2
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Solved!

Fingerprints not recognised

HP Recommended
Envy 13-BA1000 series
Microsoft Windows 10 (64-bit)

Hi, does anyone have a 2021 HP Envy 13 with a reliable fingerprint reader?  Since I applied the latest Windows and HP updates it never recognises my fingerprints.  The fingerprint reader appears to work as I can setup fingerprints, however, once I reboot and try to sign-in using a fingerprint it never recognises them.  I did report this to HP, but, they closed the case without ever telling me anything.  It's a nice machine, but, at this rate I'll simple delete these 'advanced' features and revert to a good old fashioned password which always works.

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Accepted Solutions
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 337 429
Message 2 of 2
Flag Post
HP Recommended

Hi@Ed150,

 

Thank you for posting your query on HP Support Community,

 

Let's try some troubleshooting steps now.

 

Step 1: Uninstall the Fingerprint reader software.
Click on Ask Me Anything box beside the Start button.
Type Device Manager and open device manager from the search results.
Under the Biometric category, right-click on anything which is listed and select Uninstall.
Step 2: Restart the PC.
Step 3: Please download the latest Fingerprint reader software from this link.
Step 4: Install the software and configure your fingerprint.

 

Install the latest printer fingerprint drivers from this link. Click Here

 

Also, try the steps recommended below.

 

Step 1. Use the Windows shortcut keysWin + R to launch the Run.

Step 2. Type “gpedit.msc” and then hit the Enter.

Step 3. Expand Computer Configuration and then go to Administrative Templates -> Windows Components –> Biometrics.

Step 4. Double-click it and then open the Allow the use of biometrics setting.

Step 5. Tick the Enabled option.

Step 6. Click the Apply and then OK.

Step 7. Apply the modification one more time to the Allow users to log on using biometrics setting.

Step 8. Restart your computer and let the modification take effect.

 

If the issue still persists uninstall the fingerprint drivers from device manager and install the drivers using HP recovery manager and check if it helps.

 

Refer this article to know how to restore drivers using HP recovery manager.

 

You may also refer to this support document for - HP Notebook PCs - Troubleshooting a Fingerprint Reader (Windows 

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

.,,,

View solution in original post

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1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 337 429
Message 2 of 2
Flag Post
HP Recommended

Hi@Ed150,

 

Thank you for posting your query on HP Support Community,

 

Let's try some troubleshooting steps now.

 

Step 1: Uninstall the Fingerprint reader software.
Click on Ask Me Anything box beside the Start button.
Type Device Manager and open device manager from the search results.
Under the Biometric category, right-click on anything which is listed and select Uninstall.
Step 2: Restart the PC.
Step 3: Please download the latest Fingerprint reader software from this link.
Step 4: Install the software and configure your fingerprint.

 

Install the latest printer fingerprint drivers from this link. Click Here

 

Also, try the steps recommended below.

 

Step 1. Use the Windows shortcut keysWin + R to launch the Run.

Step 2. Type “gpedit.msc” and then hit the Enter.

Step 3. Expand Computer Configuration and then go to Administrative Templates -> Windows Components –> Biometrics.

Step 4. Double-click it and then open the Allow the use of biometrics setting.

Step 5. Tick the Enabled option.

Step 6. Click the Apply and then OK.

Step 7. Apply the modification one more time to the Allow users to log on using biometrics setting.

Step 8. Restart your computer and let the modification take effect.

 

If the issue still persists uninstall the fingerprint drivers from device manager and install the drivers using HP recovery manager and check if it helps.

 

Refer this article to know how to restore drivers using HP recovery manager.

 

You may also refer to this support document for - HP Notebook PCs - Troubleshooting a Fingerprint Reader (Windows 

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

.,,,

Was this reply helpful? Yes No
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