cancel
Showing results for 
Search instead for 
Did you mean: 
Pecarski
Level 1
3 0 0 0
Message 1 of 1
111
Flag Post

Firmare Update Q85 ver.01.01.00 to 01.12.00 problem

HP Recommended
HP Probook 470 G5
Microsoft Windows 10 (64-bit)

Because there are 2 images in the attachment, which contain private information, I am posting the same message a second time. I hope this time I haven't forgotten some private information 🙂Error3.PNGError1.PNGError2.PNG

 

I use HP support  to update my HP Probook 470 G5  with the specified software.  There is HP Firmware Pack Q85 long time, (more then 4-5 months) but always when I try to install it I got same error. 
In attachment:
1. HP support assistant messages;

2. After press Install got to there;

3. after press "next" get that error message.
Anyone have solved this update?

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation