cancel
Showing results for 
Search instead for 
Did you mean: 
alaptopuser
Level 2
12 8 0 1
Message 1 of 2
100
Flag Post

Forget my Microsoft office after SSD upgrade

HP Recommended
HP Pavilion Power - 15-cb518tx
Microsoft Windows 10 (64-bit)

Hi there, I bought my laptop almost 2 years and 7 months ago. I added new SSD and installed window again. It is activated and original. But my free microsoft office is not working now. I forget my email id. I don't know anything about that email id.

 

I have original window key. Is there way to recover my free office?

1 REPLY 1
WAWood
Level 16
Level 16
33,798 32,920 3,069 7,574
Message 2 of 2
Flag Post
HP Recommended

@alaptopuser 

If the Office version product key was sent to you via email, that means it was a Click-to-Run  (CTR) version and in that case, ONLY Microsoft has the key,  We don't have it and HP does not have it. And unfortunately, CTR keys are NOT stored locally, so even if you put the HDD back, you still could not export the Office key.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation