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Message 1 of 2
Flag Post

Green Screen & Won’t Power Off

HP Recommended
Envy x360 15m-eu0023dx
Microsoft Windows 10 (64-bit)

Envy x360 15m-eu0023dx AMD Ryzen 5000 series

I was working. Many Chrome tabs open as usual. No “gaming” 

work setup is dual monitor (1 HDMI directly to computer, one HDMI plugged into power/dock). Laptop in tablet mode on a stand bing a third monitor. 

1st screen (primary monitor) turned green, second mo it or and laptop screen turned black. 
power light is on the power button on the laptop keyboard, will not power down. I unplugged everything from laptop (keyboard/mouse dongle, USB micro drive, power dock, primary monitor). 
screen on laptop is still black. Will. It power off


I plugged just primary monitor in again and the screen is still green, laptop screen still black.  
I’ve tried holding the power button down several times for different lengths (even over 60 seconds) to no avail.


Any other suggestions or button combos I can try to force a hard shutdown?  Or is this a job for Geek Squad?


(battery is NOT removable)


Thank you for any help. 

HP Support Agent
HP Support Agent
7,672 7,665 330 397
Message 2 of 2
Flag Post
HP Recommended

Hi@ ArianaKira,


Welcome to the HP Support Community!


We reviewed your post and I understand that the  Notebook is not Powering ON,


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you follow the below steps and check if it helps


Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.


I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
  • Disconnected AC adapter from the laptop.
  • Press and hold the power button for 15 seconds.
  • Reconnect the battery and plug the AC adapter.

F6 + Power Button

  • CMOS Rest ( combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec


If the laptop does not power on then please continue with the below steps:

  • Disconnect the charger and remove the battery out.
  • Connect only the battery and check if the laptop powers on.
  • Likewise, remove the battery out (if removal battery ) and connect only the charger, and check if that helps.


 Hope this helps! Keep me posted.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a great day! 

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