HP -14 bf060TX laptop model plugged in not charging when on use, in sleep mode and when turned off

[Shintaro]

hello i have been a happy user but recently i am having a problem about my laptop HP- 14 bf060TX with a built-in battery windows 10. whenever i charge it says plugged in not charging. sometimes it charges for a while but after a few minutes it says not charging again. this happens during on use, sleep mode or turned off. i didnt have a problem about this before but i dont know why this issue occured. i really need help now. i depend on my laptop for so many paper works in school and this is slowing me down. i really need help. 😞

[asmita6658]

@Shintaro

Greetings and Welcome to the HP Support Community. 

Don't worry, I'm here to help! 

Let's try these steps -

Step 1 Hard Reset -

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Press and hold down the power button for 15 to 20 seconds. 
4) Plug-in the Adapter. 
5) Try to turn on the computer. 

Step 2 BIOS Defaults -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F10 once for BIOS. 
4) Press F9 for BIOS defaults. 
5) Press F10 to save and exit. 

Step 3 Battery Test -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F2 once. 
4) Go to Component test. 
5) From the list, run the Battery test. 

You may also refer to this document for more information - HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge

Hope this helps!

Let me know if you have any other questions.

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Have a great day ahead 🙂