HP 3D DriveGuard does not work on new windows update from 14/11/2017.

[ErikEBZ]

HI to all members on this forum, i am new on this forum and i hope i get a solution to my problem.

Yesterday my laptop updated to:

November 14, 2017—KB4048955 (OS Build 16299.64)

Now i turn on my laptop it shows a message of imcompatibility with windows 10, and i should contact with the software provider.

i have tried with the version of the post that are on the feed and it seems to not working, so what could i do?

I am worried because i know this software works protecting the hard drive so i hope you guys can help me.

Hope you are having a good day, Thanks for answer :).

[banhien · Accepted solution]

@ErikEBZ

Please try

   https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Accelerometer-not-working-after...

Regards.

[ErikEBZ]

thanks for answer so fast, i will try and  edit what happens 🙂

EDIT: Thanks sir, it worked perfectly afther i did step by step and restar my laptop i installed the same version i extracted restarted again and it worked.

Thanks for help me 🙂

[banhien]

@ErikEBZ

Thanks for posting back. We can't install over the top, we have to do a clean install.

Regards.

[banhien]

@ErikEBZ

Just let you know, HP has a fix

       https://support.hp.com/bg-en/document/c05841987

Regards.

[ErikEBZ]

thanks for posting the solution, i will try and see what happens

[ErikEBZ]

well it didnt worked i uninstalled the last version i had and installed the one you linked and nope, it just does not install i know it bc i restar my laptop and HP 3D Driveguard is not on the list of programs.

i will install the version i had with the step and wait for an update, thanks