HP Accelerometer No Longer Compatible

[xxx148]

Recently I noticed my HP DriveGuard icon wasn't showing up in the system tray anymore.  I went looking for it and tried starting it.

Since then, I've been getting this message on boot:

I already tried some troubleshooting.  Compatibility changes to the program, reinstalling, installing the newest version, installing old versions.  So far none of these have worked.

I tried the steps here and they didn't work:

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-accelerometer-not-working/t...

Anyone have any other ideas for what I can try?

System Information:

OS Name                    - Microsoft Windows 10 Home
OS Version                - 10.0.16299 Build 16299
System Model         - OMEN by HP Laptop 17-an012dx
BIOS Version/Date - American Megatrends Inc. F.07, 8/11/2017

[banhien · Accepted solution]

@xxx148

Many people are on the same boat with you after Microsoft  giving a hit. At this stage we have a mix bag: works and doesn't work when do a CLEAN install of

         http://ftp.hp.com/pub/softpaq/sp82001-82500/sp82228.exe

You may want to try it OR uninstall 3D Driverguard software to avoid error message and wait for Microsoft and/or HP to work this out.

Regards.

[xxx148]

Thank you for your fast reply!  I tried that software package, but no dice.  Hopefully Microsoft or HP will come up with solution for this.

[banhien]

@xxx148

Just let you know, HP has a fix

       https://support.hp.com/bg-en/document/c05841987

Regards.

[DLBurkhart]

Banhien's most recent report of a fix (from November 22nd) appears to have resolved the issue. Check the document in the link Banhien provided if you want to read-up on it. Or, download the related Softpaq 82755 directly here:

• ftp://ftp.hp.com/pub/softpaq/sp82501-83000/sp82755.exe

Try it out and make sure it works for you. Then, I recommend revoking Banhien's first reply for Softpaq 82228 as the solution and marking Banhien's more recent reply (from November 22nd) as the solution.