• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-03-2023 03:14 AM

HP Recommended
Product: HP Elite x360 1040 14 inch G9 2-in-1 Notebook PC (4C056AV)
Operating System: Microsoft Windows 11

I am the owner of a pretty new laptop, HP Elitebook 1040 x360 G9, Norwegian version, Windows 11, all updates.
The app HP Presence Aware (HP Auto Lock & Awake) suddenly stops working with error message: "This app is not compatible with your unit." I am not able to uninstall or reinstall the app/service. When trying I get an error message from Windows that states: "One or more customizations are not allowed by the software restriction policy."
How can I repair this situation and get the service to work as normal in my Windows 11?
Screenshot in Norwegian language. 🙂
HP Presence and Aware Elitebook 1040 x360 G9 error message .png

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-04-2023 07:29 AM

HP Recommended

I can answer this case my self: If you activate Smart App Control in Windows Security the HP Auto Lock & Awake will fail to work. Once you turn off Smart App Control the mentioned app works as normal. Case closed.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-04-2023 07:29 AM

HP Recommended

I can answer this case my self: If you activate Smart App Control in Windows Security the HP Auto Lock & Awake will fail to work. Once you turn off Smart App Control the mentioned app works as normal. Case closed.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.