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HP Bios Issue on a HP envy 17 convertible m6

HP envy 17 convertible M6
Microsoft Windows 10 (64-bit)

Hello ,


my son was complaining about a recurrent  blue screen on his PC  (A HP envy 17 convertible m6).


I was thinking the HP support assistant tool could help by upgrading all the drivers.


This tool suggested to update the Bios (It was marked as a red issue)


I followed the instructions and I downloaded the new suggested Bios. for this machine.


Unfortunately, the flash of the new bios has never finished even if it started well. I have now a black screen and nothing happens when I restart the PC. I have a black screen. The fan starts  and the small light on the cap key blinks,...whatever I do. I have tried to restart holding  the windows and B keys pushed. Idem for teh windows and V keys. Nothing different happens.


I have tried to create a Bios recovery usb drive but I have not able to create the recovery usb  from a working PC for the model "HP envy 17 convertible m6".


I have downloaded the Bios software from this page. See sp92750.


However, later on the process has failed


It has exactly failed at step 9. I have never seen a popup windows asking me to create the bios for another PC.   I assume there is an issue with this program as I have exactly the same behavior when I repeat it.   Do you think I should try from another working PC?


Do you have any idea what I could do to re-flash the bios for this  PC?


Many thanks to share your ideas

Regis de Poortere (France)

regis de poortere
HP Support Agent
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HP Bios Issue on a HP envy 17 convertible m6



Welcome to the HP Support Community!


I reviewed your post and I understand that the computer is not booting to Windows.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you follow the steps in the below article and check if it helps.


Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



I am an HP Employee

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