11-11-2019 06:32 AM - edited 11-11-2019 07:33 AM
my son was complaining about a recurrent blue screen on his PC (A HP envy 17 convertible m6).
I was thinking the HP support assistant tool could help by upgrading all the drivers.
This tool suggested to update the Bios (It was marked as a red issue)
I followed the instructions and I downloaded the new suggested Bios. for this machine.
Unfortunately, the flash of the new bios has never finished even if it started well. I have now a black screen and nothing happens when I restart the PC. I have a black screen. The fan starts and the small light on the cap key blinks,...whatever I do. I have tried to restart holding the windows and B keys pushed. Idem for teh windows and V keys. Nothing different happens.
I have tried to create a Bios recovery usb drive but I have not able to create the recovery usb from a working PC for the model "HP envy 17 convertible m6".
I have downloaded the Bios software from this page. See sp92750.
However, later on the process has failed
It has exactly failed at step 9. I have never seen a popup windows asking me to create the bios for another PC. I assume there is an issue with this program as I have exactly the same behavior when I repeat it. Do you think I should try from another working PC?
Do you have any idea what I could do to re-flash the bios for this PC?
Many thanks to share your ideas
Regis de Poortere (France)
11-14-2019 03:45 AM
Welcome to the HP Support Community!
I reviewed your post and I understand that the computer is not booting to Windows.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee