cancel
Showing results for 
Search instead for 
Did you mean: 
Regis38
New member
2 0 0 0
Message 1 of 2
77
Flag Post
HP Recommended

HP Bios Issue on a HP envy 17 convertible m6

HP envy 17 convertible M6
Microsoft Windows 10 (64-bit)

Hello ,

 

my son was complaining about a recurrent  blue screen on his PC  (A HP envy 17 convertible m6).

 

I was thinking the HP support assistant tool could help by upgrading all the drivers.

 

This tool suggested to update the Bios (It was marked as a red issue)

 

I followed the instructions and I downloaded the new suggested Bios. for this machine.

 

Unfortunately, the flash of the new bios has never finished even if it started well. I have now a black screen and nothing happens when I restart the PC. I have a black screen. The fan starts  and the small light on the cap key blinks,...whatever I do. I have tried to restart holding  the windows and B keys pushed. Idem for teh windows and V keys. Nothing different happens.

 

I have tried to create a Bios recovery usb drive but I have not able to create the recovery usb  from a working PC for the model "HP envy 17 convertible m6".

 

I have downloaded the Bios software from this page. See sp92750.

 

https://support.hp.com/fr-fr/drivers/selfservice/closure/hp-envy-m6-w000-x360-convertible-pc/7771360...

 

However, later on the process has failed

 

https://support.hp.com/fr-fr/document/c02723595

https://support.hp.com/us-en/document/c02693833

 

It has exactly failed at step 9. I have never seen a popup windows asking me to create the bios for another PC.   I assume there is an issue with this program as I have exactly the same behavior when I repeat it.   Do you think I should try from another working PC?

 

Do you have any idea what I could do to re-flash the bios for this  PC?

 

Many thanks to share your ideas

Regis de Poortere (France)

regis de poortere
1 REPLY 1
HP Support Agent
HP Support Agent
19,036 19,024 1,261 1,922
Message 2 of 2
38
Flag Post
HP Recommended

HP Bios Issue on a HP envy 17 convertible m6

@Regis38,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation