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‎05-11-2020 02:33 PM

HP Recommended
Product: HP 250 G7
Operating System: Microsoft Windows 10 (64-bit)

As per title I purchased a 3 year care pack but the date on the certificate and on my computer are showing as 16/07/2022 which is only 2 years not 3. Can someone from HP correct the date and get UK store to re-issue the certificate with correct expiry date.

3 REPLIES 3

‎05-12-2020 11:59 AM

HP Recommended

@banger696 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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‎05-12-2020 12:19 PM

HP Recommended
Reply sent.
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‎05-18-2020 12:22 PM

HP Recommended

@banger696 Thank you for the details, I have forwarded the information to the concerned team and they will get back to you on this, shortly!

 I appreciate your patience and I hope you have a good day, ahead!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Was this reply helpful? Yes No
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