HP Care Pack Warranty not activated after 2 months

[johnph1]

Bought a new HP Care Pack Warranty in January 2024 still not activated despite several confirmations by Best2Serve.

None of the options in Support provide a means of notifying HP of an error as they always refer back to disputing the Warranty or to buy another one. Best2Serve said it would be displayed within 2 weeks but it was not. Telephoning Help was no use as they were rude and referred me back to using Support. At last I found a site where I could enter my email address and order number where purchase was confirmed but still no information about how to have it verified or implemented.

Part of the problem seems to be that the Warranty is not sold by HP but by a foriegn company commerce Emea Breda in NL.

[A_Gayathri]

Hi @johnph1,

Welcome to the HP Support Community

I understand need help with your warranty getting updated on your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

Please refer to this document: HP PCs, printers - Dispute a warranty status

I hope that answers your concern adequately. Let me know!

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