Having trouble signing in? Try this!
Post new question
Question
Reply
 
Student
Posts: 1
Member Since: ‎05-14-2016
Message 1 of 3 (183 Views)

HP Chromebook 11

Product Name: HP CHROMEBOOK 11-2200
Operating System: Chrome OS

Hello,

I wondering if i could send my chromebook to HP, so that it could get a repair. I have a year warranty. Moreover a bit too much cleaning spray was sprayed on the screen which caused the screen to shut down. It is not functioning however the keyboard is still working.  A key is also chipped of. Is it repairable?

Reply
0 Kudos
Provost
Posts: 12,059
Member Since: ‎08-09-2015
Message 2 of 3 (164 Views)

Re: HP Chromebook 11

HPCustomer2016

 

Sorry, but this is just a community self-help forum staffed by volunteers.  We are not HP Tech Support nor do we have anything to do with repairs or returns.

 

You would need to contact HP Customer Support directly to deal with this issue.

 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

---------------------------------------
However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
---------------------------------------

 

Good Luck
========================================================================
I am a volunteer and I do not work for, nor do I represent, HP.
---------------------------------------------------------------
If my posts helped you, please click the Thumbs-Up symbol on my post to say thanks.
If my posts solved your problem please click "Accept As Solution".
========================================================================

 

 

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Provost
Posts: 16,116
Member Since: ‎07-03-2010
Message 3 of 3 (149 Views)

Re: HP Chromebook 11

Also, be advised - unless you have paid for an "accidental damage" policy, your normal warranty will not cover liquid damage by the owner...   Smiley Sad

 

WyreNut

-------------------------------------------------
I am a Volunteer here, not employed by HP.

You too can become an HP Expert! Details HERE!


If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation