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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-28-2020 12:29 AM

HP Recommended
Product: ZBook 17 G3
Operating System: Microsoft Windows 10 (64-bit)

I have HP ZBook 17 G3 with Windows 10 x64 and HP CS with fingerprint Power-On Authentication.
For almost 3 years everything was OK with several fresh installations of Windows from scratch.
However during yesterday installation I was able to install Windows and log into computer, but after installation of HP CS on next reboot Power-On fingerprint authentication was missing and Windows password which is used in HP CS wasn't accepted and computer locked.

I contacted Slovenian HP but they told me that motherboard has to replaced.
Now I am curious if my disks will still be accessible after motherboard change because I have set automatic drive lock for all 3 disks in may machine.
I would also like to know  why the guy from HP Slovenia claims this can not be warranty repair.
Computer has still valid warranty and the issue is in malfunctioning of HP CS or BIOS.

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