HP ENVY x360 Convertible 15-bp1xx "WHEA UNCORRECTABLE ERROR"

[wasif005]

HI MY LAPTOP CRASHES WITH BLUESCREEN GIVING THIS ERROR "WHEA UNCORRECTABLE ERROR". I HAVE FORMATTED SSD AND INSTALLED HP WIN10 STILL SAME, REMOVED MEMORY STILL SAME ALL LATEST UPDATES INSTALLED IT CRASHES WHILE SURFING ALSO I HAVE NOTED I WAS USING WIRELESS LOGITECH USB WHEN I PUT THE USB RECEIVER IN THE SLOT AND CRASHED AFTER SOME USE ALSO NOW WHEN I TRIED INSTALLING HP PRINTER WHEN I CONNECT THE CABLE IT CRASHED IMMEDITALEY I TRIED SEVERAL TIMES..... PLS LET ME KNOW WHAT SHOULD I DO TO SOLVE THIS ISSUE

[Riddle_Decipher]

@wasif005 Welcome to HP Community!

There are a few things that should help us fix this issue,

Fix 1 - Get all the latest updates with Windows Update. 

Open Start Menu and go to Settings  > Update & security  > Windows Update, and then select Check for updates.

Fix 2 - Perform a System Restore 

1) Open Start Menu and go to Control Panel, select Recovery. 
2) Open System Restore > Next. Select a previous working state, and then select Next > Finish.

Fix 3 - Troubleshoot driver issues in Safe Mode 

1) Reboot your PC, press F8 or shift + F8 to Enter Safe Mode. Ask your manufacturer for the exact key if neither works. 

2) Click Troubleshoot > Advanced Options > Startup Settings > Restart.

3) In Safe Mode, press Windows key + R, type devmgmt.msc and press enter button to open Device Manager. 

4) If there's any yellow or red sign in any device, update it. After that, restart and see if Whea uncorrectable error still exists.

Fix 4 - Check for Hardware Issues

In the Safe Mode, open Start Menu, type chkdsk, and press enter to run the application.  

This will then check and repair your disk for errors.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[wasif005]

thanks for the reply,

i have tried all these on different occasions....nothing

problem still persisits

[Echo_Lake]

@wasif005

Thank you for posting back. 

As you've performed relevant troubleshooting steps and the issue persists, I would recommend reinstalling Windows Operating system will fix the issue. 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10, 7) 
• Click here: https://support.hp.com/in-en/document/c04758961#AbT3 perform a System Recovery (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[wasif005]

thanks for replying

already did that .....did change anything

[Echo_Lake]

@wasif005

This sounds like a hardware related issue,

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.