12-28-2018 10:32 PM
Hello. I bought this laptop (with a 1TB HDD and 125GB SSD) a few months ago, but already it has crashed numerous times. Until recently, it only crashed when listening to music. I use Music Bee and have tested other music players but the same problem didn't occur.
But now, even watching YouTube and leaving the machine running without doing anything, it crashes, lines appear on the screen and after about 15 seconds the system reboots. I've done tests on the HDD and the system and no problems were reported.
Any help would be much appreciated.
12-29-2018 01:39 AM - edited 12-29-2018 01:39 AM
Don't worry about any error message since we are only interested decompressing the driver software package
Go to the extracted package in C:/AMD/Win10-64-Radeon-Software-Adrenalin-2019-Edition-18.12.3-Dec19/Bin64/AMDCleanuputility.exe and run it
Force driver update method for most year 2018 Adrenalin 18.x.x drivers.