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Bannystar
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HP ENVYx360 RYZEN 5 Crashes at Random Times

HP Envy x360 15m-b1qxx
Microsoft Windows 10 (64-bit)

Hello. I bought this laptop (with a 1TB HDD and 125GB SSD) a few months ago, but already it has crashed numerous times. Until recently, it only crashed when listening to music. I use Music Bee and have tested other music players but the same problem didn't occur.

But now, even watching YouTube and leaving the machine running without doing anything, it crashes, lines appear on the screen and after about 15 seconds the system reboots. I've done tests on the HDD and the system and no problems were reported.  

Any help would be much appreciated. 

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ron_valen
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HP ENVYx360 RYZEN 5 Crashes at Random Times

 

1.  Download  https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-5-desktop-processors-radeon-vega-g...

 

Run  win10-64bit-radeon-software-adrenalin-2019-edition-18.12.3-dec19.exe

 

Don't worry about any error message since we are only interested decompressing the driver software package

 

Go to the extracted package in C:/AMD/Win10-64-Radeon-Software-Adrenalin-2019-Edition-18.12.3-Dec19/Bin64/AMDCleanuputility.exe and run it

 

3. View https://www.youtube.com/watch?v=PVP3eX7ze1c 

Force driver update method for most year 2018 Adrenalin 18.x.x drivers.

 

 

Specs: HP Envy x360 15z bq-100-CTO with Ryzen 5 2500U, 16GB RAM, 512 GB NVMe M2 SSD, 1TB 7200 RPM HDD.
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