cancel
Showing results for 
Search instead for 
Did you mean: 
Prov_Eng
New member
1 0 0 0
Message 1 of 1
165
Flag Post

HP Elitebook 850 G6 Won't Recognise Samsung Portable SSD T5 When Using USB-C Port

HP Recommended
Elitebook 850 G6
Microsoft Windows 10 (64-bit)

Hi,

My Elitebook 850 G6, only recognises the Samsung SSD T5 connected to the USB-C port when the computer is restarted.  If the SSD is connected after boot, then it is not detected.   Interestingly, it works correctly when using a USB-C to USB-A converter connected to the laptop USB-C port.

 

Note - The SSD works correctly on an older Elitebook 850 G3 using USB-C port, so it's not likely to be an issue with the USB-C cable or SSD.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation