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Posts: 1
Member Since: ‎04-25-2016
Message 1 of 2 (564 Views)

HP Envy X360 15-u010dx- How to Turn ON?!!!

Product Name: HP Envy X360 15-u010dx
Operating System: Microsoft Windows 10 (32-bit)

So the power button on my HP detached from the laptop. Long story short, I was boarding back home and hit a rock and fell forward therefore breaking the corner of the power button and shatter the touchscreen. I was still workin fine, except the fact that the screen was shattered and the power chip was dangling out of the laptop. It survived a few weeks before the power chip fell out. I couldnt find the time to go to a store to see what they could do. the only thing keeping it alive was the charging power but I fell asleep with the laptop on. Lucky me.


The laptop was working perfectly. I've had it for some time right now. I have ALOT of important files and documents. I was wondering if there was a short-cut or a way I can get my Laptop on without using the power button. I just want to back-up everything i have in the laptop and make a desicion of getting a new one or fixing this one.

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Posts: 7,021
Member Since: ‎05-06-2013
Message 2 of 2 (544 Views)

Re: HP Envy X360 15-u010dx- How to Turn ON?!!!

Hello Ernest,


Thank you for posting in the HP Support forum. Welcome !


I am sorry to inform you there is no other way to turn on the computer other than the power button.

If this is malfunctioning now, please either bring the computer to HP Authorized Service center (or ship it to there) so that the technicains there try to fix the issue for you. They can also help you back up your data (for example, they can get your HDD out and plug it into another machine to extract your files).


If you are not sure where such HP certified service center is, you can contact HP support and they will guide you. More information:


>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html


I wish you have Good luck next time. Smiley Happy

Please, let me know if I can help you with something else.

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