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Ouzetau
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HP Envy impossible to power-off

HP Envy (2015)
Microsoft Windows 10 (64-bit)

Hi,

Last week I had to change the Hard-disk (due to failure) and to re-install the OS and everything from scratch.

From then, when I use the Power button or the Screen close funtion to put the computer to sleep mode, the light on the Power button remains on, and there is nothing to do to re-start.

I do have to force the Power Off (power button pressed for 7 seconds) and then restart.

 

On Parameters, the sleep mode is set to 5 min resp.10 min depending on if working on battery or not.

 

In the screen Power Button Action the first one "Quick restart is not set"

 

Any idea? Thanks

 

Michel

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HP Recommended

HP Envy impossible to power-off

Hey there! @Ouzetau

 

Try the steps recommended below.

 

Enable fast startup on the PC.

 

Press Windows key + I key to open the Settings window 
Then click System
Click Power & sleep > Additional power settings
Click Choose what the power button does
Click Change settings that are currently unavailable
Uncheck Turn on fast startup and click "Save changes"

 

Run the Power troubleshooter

 

Windows 10 has a built-in troubleshooter to check and fix issues with your system's power settings. Here's how:

1.    Open Control Panel by right click on Start Button.

2.    In the search box, type troubleshooter, and then click Troubleshooting.

3.    Click on the view all option on the left panel.

4.    Run the Power troubleshooter.

 

Try restoring the BIOS to default and check if it helps.

 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

Also, try updating the BIOS on the PC to the latest version.

 

Update the BIOS on the PC using this link. Click Here

 

Lastly, try running a system diagnostics test on the PC and check if the hardware components on the PC are functioning correctly.

 

Refer this article to know more information about running system diagnostics on your PC. Click Here

 

Let me know if this helps!

Have a great day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

A4Apollo
I am an HP Employee

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