HP Envy x360 not working right after Bios update

[Ronnie786]

I had an update from HP for bios. The update install and ever since it been not working right. I had to make changes in the browser for it to work. When its woken up from sleep mode sometimes theres a split snow screen. Other times it just freezes and has the screen go blank and then restarts. I tried restarting from how it would be out the box new and it didn't fix the issue. Can I get a different Bios to install to fix this or is there another fix?

[asmita6658]

Hi @Ronnie786

Welcome to the HP Support Community. 

To better assist you - May I have the exact model name of the computer? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

While you respond to that, try updating the computer using these steps -

Step 1 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 2 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

If you'd like to restore the BIOS, try these steps - HP Notebook PCs - Recovering the BIOS (Basic Input Output System)

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Ronnie786]

I have tried doing Widows and HP updates and that didn't work. The product name is HP ENVY x360 Convertible 15m-bq1xx

[asmita6658]

@Ronnie786

Try these steps to update the computer - HP Notebook PCs - Updating the BIOS (Basic Input Output System)

Thanks!