HP Extended Test failure : Memory Module

[Nikash]

My Failure ID is 0W46L8-7ND9J5-XD7WMG-407A03 and my product ID is M9V12PA#ACJ. When I boot my laptop, it shows the HP Logo and spinning circles, but then goes to a black screen. I change the RAM and SSD too and tried to install fresh window 10 and 8.1, but cannot open the installation menu and many a time keeps rebooting.  Tried booting from CD, Usb, but nothing.  Does anyone know any way to fix this issue? Or atleast what is the problem. Also today I hard reset the CMOS battery. Thanks for helping in advance☹️

[Raj1788]

@Nikash

Thank you for joining the HP Support Community

This is a hardware issue with the memory of the notebook.

I would personally suggest you contact our HP Support for one on one interaction. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day ahead!