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HP Laptop 17-x103na. Poor quality picture form built in webcam. Definitely not an HD picture.

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Laptop 17-x103na
Microsoft Windows 10 (64-bit)

The laptop has a builtin webcam. This shows up in the Device Manager under: Cameras > HP Webcam.

The driver installed is a generic "USB Video Device" driver. Date 21/6/2006

The quality of the picture provided by the webcam is very poor definitely not HD quality.

Tried updating the driver - no change.

BIOS recently updated. - no change.

Is there a specific HP driver for this laptop and camera that I can install?

How can I get the OS to recognise that the camera is an HD camera.

 

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@CC1275 If your webcam has stopped working after installing a new update, you should uninstall the update and roll back to the older version. You will have to open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Roll Back Driver button > select Yes on the next window. After that, you need to restart your PC to check whether it is working.

 

If that doesn't work or there were no updates before the issue occurred, you might need to uninstall the webcam driver.

To do this, open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Uninstall Device button.

Restart your computer and then open Device Manager again and click on Action > Scan for hardware changes. (this would automatically reinstall the best drivers for it)

 

Once done, I suggest you install all the latest pending Windows updates as below and check if it helps.

  1. Go to “settings” and click on “update and security”.
  2. Under tab “Windows update”, click on the icon “check for updates”.
  3. Then once you find the pending updates install it and check.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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Thankyou for your reply.

The problem is that the webcam works, but the quality is poor, certainly not HD as specified in the technical specification.

I have updated the driver. USB Video Device" driver. Date 21/6/2006. No change.

I have uninstalled teh camera, scanned for hardware changes and the camera has been discovered and teh driver updated. No change.

All the latest windows updates are installed.

The problem would appear to be that the camera is not being recognised as an HD camera. Is there an alternative driver that would recognise the camera correctly?

 

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@CC1275 I suggest you check the below steps to improve the picture quality:

  • Make sure your video recording environment has good lighting.

  • Change the image quality, brightness, contrast, and other adjustments in the webcam software.

To resolve problems with choppy playback, take the following actions:

  • Reduce the size of the video image in the webcam software.

  • Use a high-speed Internet connection.

  • Do not use other high-speed USB devices while using the webcam.

To troubleshoot other video quality problems, refer to one of the following HP support documents:

Keep us posted,

Good luck!

Riddle_Decipher
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The problem is not with lighting ir the sowftware being used with the webcam - using diiferent software and differnet lighting conditions makes no differnece.

 

The problem is an internal hardware/software/driver problem with the laptop. Th elaptop has an HP camera. This is not being recognised as an HP camera by one of the drivers and therfore the picture produced by teh camera is low quality. 

 

The bios is up to date. The camera driver has been updated = USB Video Device" driver. Date 21/6/2006.

Is there another driver update for, for example the motherboard, that I can download and install form the Hp ewebsite that would solve the camera recognition problem.

 

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@CC1275 In that case, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too..

Riddle_Decipher
I am an HP Employee

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