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‎06-23-2019 10:45 AM

HP Recommended
Product: hp laptop 15-bs0xx
Operating System: Microsoft Windows 10 (64-bit)

The hard drive failed, and I have no recovery disk. the computer is 2 months out of warranty. I have replaced the hard drive with one of the same size. 500 gb. 

My question is: How do I get the windows 10 home 64 back on my laptop

 

please thank you

henrylemmon

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-23-2019 10:57 AM

HP Recommended

Hi:

 

I see that the W10 cloud recovery client software is listed on your notebook's support page.

 

See this link for how to use the cloud recovery client to reinstall W10.

 

https://support.hp.com/emea_africa-en/document/c06162205

 

You can also install W10 for free by using the media creation tool at the link below to create either a bootable USB or DVD installation media.

https://www.microsoft.com/en-us/software-download/windows10

You don't need the product key to install W10.

After W10 installs, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/emea_africa-en/drivers/selfservice/hp-15-bs000-laptop-pc/15551412

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎06-23-2019 10:57 AM

HP Recommended

Hi:

 

I see that the W10 cloud recovery client software is listed on your notebook's support page.

 

See this link for how to use the cloud recovery client to reinstall W10.

 

https://support.hp.com/emea_africa-en/document/c06162205

 

You can also install W10 for free by using the media creation tool at the link below to create either a bootable USB or DVD installation media.

https://www.microsoft.com/en-us/software-download/windows10

You don't need the product key to install W10.

After W10 installs, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/emea_africa-en/drivers/selfservice/hp-15-bs000-laptop-pc/15551412

Was this reply helpful? Yes No

‎06-23-2019 11:04 AM

HP Recommended

Thank you sir.

Was this reply helpful? Yes No

‎06-23-2019 11:05 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
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