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HP Omen 15 CPU stuck on 0.8-0.9 GHz under load

HP Recommended
HP Omen 15-dc1057no
Microsoft Windows 10 (64-bit)

Recently my Omen CPU i7-9750h started to stuck on 0.8-0.9GHz uder load even with 65-70 degres temperature, and going up to 2Ghz sometimes when it's just doing nothig, Power option is on 100%, everything is up to date. Before this problem appear it was normaly working on 2.49-2.59GHz and under heavy load 4.3-4.49GHz without any problem. I saw people using Throttlestop so i also tryied it, but all options was locked. I checked everything and couldn't find any solution. 5xa63trZE2EDPx3laaRof

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problem still here

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The_Fossette
HP Support Agent
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@More_0

 

I reviewed your post and I understand that you are facing issues with performance.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111194.exe

 

Intel: https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111131.exe

 

Nvidia: https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111135.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Well, let's start form begining, i updated bios from this file, but if you read my messege, it was already UP TO DATE, nvidia driver is UP TO DATE, and for some reason windows don't detect intel graphic card at all, from the begining of use. After hibernation problem is dissapearing, but after restart it's appearing again.

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,966 2,659
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@More_0

 

I recommend you perform a cloud recovery on the computer follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c06162205

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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