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‎03-06-2018 09:12 AM

HP Recommended
Product: Omen 15-ax033dx
Operating System: Microsoft Windows 10 (64-bit)

My keyboard hasn't lit up in a while. I downloaded HP Omen Control software but that doesn't even do anything. Laptop has not seen any spills or damage at all. Just need some insight on what is going on.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-07-2018 09:00 AM

HP Recommended

@Skeptikal

 

Thank you for joining HP Forums. 
This is a great place to get support, find answers to your technical queries.

 

I understand that the backlight on the keyboard is not working.

 

Is the keyboard working?

How long are you facing this?

Are you facing this issue after an update?

 

Let's check if the issue could fix by pressing F5, it will turn it back on.

 

However, If F5 does not resolve the issue, then make sure your OMEN is up to date using the HP Support document Using HP Support Assistant (Windows 😎.  
   

You may also try this YouTube video for more details: Click here  
   

I have a few links that should help you download and install the HP System Event Utility which should get you back up and illuminated in the right colors once the Omen Control is installed:  

The link for the System Event Utility: Click here  

 

Keep me posted how it works.

Have great day!

 

Cheers;)

Raj1788
I am an HP Employee 

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎03-07-2018 09:00 AM

HP Recommended

@Skeptikal

 

Thank you for joining HP Forums. 
This is a great place to get support, find answers to your technical queries.

 

I understand that the backlight on the keyboard is not working.

 

Is the keyboard working?

How long are you facing this?

Are you facing this issue after an update?

 

Let's check if the issue could fix by pressing F5, it will turn it back on.

 

However, If F5 does not resolve the issue, then make sure your OMEN is up to date using the HP Support document Using HP Support Assistant (Windows 😎.  
   

You may also try this YouTube video for more details: Click here  
   

I have a few links that should help you download and install the HP System Event Utility which should get you back up and illuminated in the right colors once the Omen Control is installed:  

The link for the System Event Utility: Click here  

 

Keep me posted how it works.

Have great day!

 

Cheers;)

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No
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