HP Omen fan "forgets" to speed up until I mess with the controls.

[MDiFranco]

My 2020 Omen 15 has an issue the fan does not speed up until I "remind it" by interacting with the controls on the Omen Gaming Hub. This can be very annoying because I'll be playing a game and CPU will start to throttle because it gets too hot. I have to switch to the Omen Gaming Hub and switch the settings around for it to kick into gear.

Here is a video of it happening: Omen Fan Bug - YouTube

I have no pending Windows updates, and I am on the latest BIOS (released September 9, 2021). This is not a new issue; it might have even happened as soon as I got the laptop, but I can't remember. This happens almost every time I play games. I'm not sure what causes it.

[Suncatch3r]

Yes please address it, have the same issue on omen 17t. Thanks for posting OP!

[Dilip_18]

@MDiFranco, @Suncatch3r

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Fan issues with the HP OMEN Laptop. 

I have a few recommendations 

• Uninstall and then Install the OMEN Gaming Hub app from the Microsoft Store.
• Make sure the Windows and HP support assistant updates are up to date. 
• Try doing Reset PC Keep my files inside windows and check if it works. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[MDiFranco]

Thanks for the suggestions. I tried the first two steps, but the problem is still here. I hesitate to reset Windows because reinstalling all my programs would be a big hassle, and I don't know that it will make a difference. I had this laptop replaced a while ago, and the new unit as well as the old has this issue. If replacing the entire computer makes no difference, I am skeptical about replacing the operating system.

Have other users resolved similar issues by resetting their OS? Are there any other less invasive processes I could try before resetting?

Thanks

[Dilip_18]

@MDiFranco,

Thank you for responding, I appreciate your time and effort.

I have a few recommendations 

• Check for any updates on the OMEN Gaming Hub app.
• Check if the PC overheats and shutdown while playing games 
• Reset PC Keep my files has fixed this issue on most on the Omen PC.

Hope this helps! Keep me posted. 

Please feel free to contact us here anytime you need any further assistance.

Have a great day!