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‎05-13-2024 08:32 PM - edited ‎05-13-2024 08:34 PM

HP Recommended
Product: HP Pavilion Aero 13 Laptop PC 13-be2000 (767P0AV)
Operating System: Microsoft Windows 11

image.png

irvanindriyan_0-1715654025261.png

 

 

Before updating the app, warranty status displays information normally. However, after updating the app, the warranty status does not appear (unknown). whereas in the HP Support Assistant warranty status application the information appears normally. Is this an app or device problem?

1 REPLY 1

‎05-16-2024 10:31 AM

HP Recommended

Hi @irvanindriyan,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with warranty status for your Laptop.

It looks like an issue with the application.

 

Please uninstall and reinstall the application. That will fix the issue.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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