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CamiloPL Honor Student
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HP Pavilion Notebook - 17-g172nw (ENERGY STAR)

17-g172nw
Microsoft Windows 10 (64-bit)

HI,

 

Is possible to upgrade 17-g172nw to 16gb RAM?

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Provost Provost
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HP Recommended

HP Pavilion Notebook - 17-g172nw (ENERGY STAR)

CamiloPL

 

Hello;

Allow me to welcome you to the HP forums!

Sorry, but max memory is 8GB, not 16GB.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

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CamiloPL Honor Student
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HP Pavilion Notebook - 17-g172nw (ENERGY STAR)

But in HP Pavilion Notebook 17 Models 17-g000 - 17-g099 Intel Models - Maintenance and Service Guide is wrote that

 

Supports up to 16 GB of system RAM in the following
configurations:
16384-MB total system memory (8192×2)
12288-MB total system memory (8192×1) + (4096×1)
8192-MB total system memory (8192×1) or (4096×2)
6144-MB total system memory (4096×1) + (2048×1)
4096-MB total system memory (4096×1) or (2048×2
 
So why I cannot upgrade my laptop? There is two slots in my computer i checked. One is free/empty.
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