Nick_AL93 Honor Student
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HP Pavilion X360 Battery (601) Alert Issue

HP Pavilion X360 PC
Microsoft Windows 10 (64-bit)

Hi everyone,

 

So, yesterday I started up my computer and the fan was running unusually high and then shut off immediately.  I plugged my charger into my notebook and then started it up only to find the Primary (internal) Battery (601) message popping up.  This laptop is just over a year old so I searched up on HP forums and found the fix where you uninstall the 'ACPI - Compliant Control Method Battery', turn off your laptop, unplug the charger and charge it into a wall outlet, and then starting up your computer.  I repeated that process twice and then my battery worked again.  I ran a diagnostic test and it showed that my battery was still at 90% capacity.  All seemed well so I went to sleep, only to find that the same problem occured when I woke up and tried to turn on my computer - wouldn't start, alert message, uninstalled the driver twice and then it finally worked, and my battery is holding its charge now.  

 

Does anyone have any suggestions or input that might be helpful?

 

Thank you.

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HP Support Agent
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HP Pavilion X360 Battery (601) Alert Issue

Hello@Nick_AL93,

 

Welcome to the HP Forums!

 

I have read your post and understand that you are getting “Battery alert – 601” message. I will definitely help you.

 

I would like to share a link which is more relevant about the error you have on the battery on your PC.

 

http://support.hp.com/in-en/document/c01443470

 

Hope that answers your question. Let me know for more.

 

Resolv_S

 

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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Resolv_S
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Nick_AL93 Honor Student
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HP Pavilion X360 Battery (601) Alert Issue

Hi, 

 

Thank you for the response.  I have tried the following steps you have provided and I have done more research.  My laptop still gives me the same message 'Error 601' but when I run a battery diagnostic it says that my battery can still hold 90 percent of the charge as it is only one year old.  Also, right now my battery is showing that it is at 100% and only 8 minutes remain on the charge.

 

Any help is appreciated,

 

Thanks.

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HP Support Agent
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HP Pavilion X360 Battery (601) Alert Issue

Hello @Nick_AL93,

 

Thank you for posting back.

 

I recommend you to follow the steps in the below link and check if it helps.

 

http://hp.care/2dKL1HT

 

Let me know how it works and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

 

Take care!

 

Cheers!

 

 

The_Fossette
I am an HP Employee

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Nick_AL93 Honor Student
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HP Pavilion X360 Battery (601) Alert Issue

Hello again,

 

After trying all the suggested recommendations I still have not resolved my issue.  I have however, tried the F2 startup menu numerous times to run a battery diagnostic and it tells me that the battery is fine one time, then it is very weak the next time.  I have attatched three pictures to show you what I mean as well as a test log.  The first photo tells me that the battery is very weak, the second shows me that it passes, and the third photo is a test log to show the inconsistencies in tests.   I think these photos will show you / give you a better idea of what is going on.

 

Thanks,

 

Nick

Test Two - WEAK.JPG

 

Test One - PASS.JPGTest Log.JPG

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HP Support Agent
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HP Pavilion X360 Battery (601) Alert Issue

Hi @Nick_AL93

 

Thank you for posting back.

 

I recommend you to contact phone support to further diagnose the issue.

 

Follow below steps to contact phone support.

 

Step 1. Open link:  www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on HP contact options - click on Get phone number

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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