10-25-2016 03:05 AM - edited 10-25-2016 03:05 AM
So my laptop has two LED lights, one in the front and one near the plug-in for the charger. Before it would charge perfectly and both lights turned on, then my charger broke and my grandmother got me a charger. This charger worked perfectly but the near-plug-in-LED light stopped turning on. Only the front one was turning on, but aside from that everything seemed just fine. My laptop requires a 120w Charger and the charger she gave me was of 65w. I didn't know this until about a week ago since suddenly during gameplays it would just randomly stop charging after about 5 minutes into a video game or after maybe 2 hours of just browsing and stuff. I went to a place to get it checked and they told me it was because of the charger, etc etc. Now I bought a new charger and it's still the same, it charges (even though the battery icon says it's on 84% and doesn't move from there) but it suddenly just stops charging after a while again. The problem with it not charging is that my laptop gets extremely laggy and only lasts about 1 minute before it shuts down.
Is it the battery? Please tell me there's another solution... Batteries are expensive.
The reason I added so much detail to this question is because I don't want to leave anything out. Thanks
10-26-2016 01:44 PM
Welcome to the HP Forums 🙂
Thank you for posting your query in this forum, it's a great place to find answers.
I understand that you are unable to charge the battery fully and the battery is not giving you adequate backup. I will surely assist you in this regard.
Please perform below steps to resolve the issue:
Step 1 Click on the Start Button
Step 2 Type "Device Manager" in the start search box & open the Device Manager
Step 3 Look for Batteries and expand it by click on the + symbol on the left
Step 4 Right Click on "Microsoft ACPI-Compliant Control Method Battery" & uninstall
Step 5 Please Shutdown the Notebook
Step 6 Please remove the Battery and unplug the Power Adapter
Step 7 Press and Hold the Power Button for full 1 Minute
Step 8 Go ahead and put back the Battery and connect the Power Adapter
Step 9 Look for "Plugged in Charging" message on the Battery icon
After performing the above steps if you are still facing the same issue, please perform two more steps:
1. Run a Battery Check in HP Support Assistant [Install the Software if it's not available]
Note: Replace the Battery If Health Check Status shows Replace
2. Update the latest BIOS for your Notebook from HP Support Site
Let me know how it goes.
I am an HP Employee