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DonA351
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Message 1 of 8
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HP Pavilion makes loud fan noise unrelated to heat

HP Recommended
Microsoft Windows 10 (64-bit)

I have an HP Pavilion laptop that frequently but intermittently experiences loud fan noise that is not related to heat.  Sometimes, the fan runs high immediately upon powerup.  Sometimes, the fan revs up 45 seconds or much later into use.  None of the times is my laptop experiencing a heat issue.  I do not see any dust buildup, and air coming from the vents is cool.  I've updated the BIOS, and I do not see any rogue processes causing problems in task manager.  Putting the laptop in sleep mode will stop the fan noise roughly 50% of the time, but other times the fan noise starts right up again when the unit is awakened.  I hope somebody can point me in the direction to eliminate this annoying noise.

7 REPLIES 7
ub6424
Level 10
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Message 2 of 8
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Hello @DonA351 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2Please report your results

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DonA351
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OS Name Microsoft Windows 10 Home

Version 10.0.19044 Build 19044

System Model HP Pavilion 17 Notebook PC

System SKU J9N59UA#ABA

Processor Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz, 2401 Mhz, 2 Core(s), 4 Logical Processor(s)

BIOS Version/Date Insyde F.57, 11/9/2018

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ub6424
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Message 4 of 8
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Hello @DonA351 

 

(1) Download and install / update

HP CoolSense Technology

2.20 Rev.D9.4 MBAug 6, 2014Download

 

(2) Reboot Windows

 

(3We need the check CPU and GPU temperatures ...

CPU

Download, install and start <Open Hardware Monitor>

https://openhardwaremonitor.org/

--->>> take screenshot after a few minutes <idle>

 

GPU

Download, install and start <GPU-Z>

https://www.techpowerup.com/gpuz/

- click tab [sensors]

- Remember to select the right graphics chip/card on bottom

--->>> take screenshot after a few minutes <idle>

 

(4Please report your results

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gazzy786
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Message 5 of 8
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I HAD THIS PROBLEM WITH THE PAVILION DEAFENING NOISE  TOOK IT TO MY  LOCAL COMPUTER  SHOP OPENED IT UP DID A BIT OF FIDDLING COST ME £20-00 NOT A SOUND SINCE TAKING TO YOUR LOCAL COMPUTER WOULDNT TAKE TO PC WORLD THEYLL SELL YOU A NEW LAPTOP GIVE IT A GO.....................

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DonA351
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These snapshots were taken upon awakening my computer from sleep mode.  It had been dormant for roughly 30 minutes.  Upon awakening, the fan began making the loud noise immediately and continued thru the capture process which lasted roughly 15 minutes.

 

DonA351_0-1663944656881.pngDonA351_1-1663944699628.pngDonA351_2-1663944745333.png

DonA351_3-1663944823742.png

 

 

 

 

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DonA351
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10 minutes after taking the previous snapshots, putting the computer to sleep, and awakening it soon after, I took these additional snapshots.  The fan was NOT making a loud noise during these snapshots... it had stopped when I put the computer in sleep mode  The fan noise returned roughly 3 minutes after these snapshots were taken.

 

DonA351_0-1663945722619.pngDonA351_1-1663945746262.png

 

 

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ub6424
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Message 8 of 8
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Hello @DonA351 

 

(1) There is a combined problem: BIOS <-> Sensor <-> Fan

The fan's running behavior is very unusual. Either HP has to provide a new BIOS version or a service repair is required.

 

(2) What can you do ?

 

HP warranty valid -> Contact HP Support for service (repair) / bios update

 

HP warranty expired:

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

 

Good luck

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