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HP - Pavilion x360 2 in 1 Plugged in but not Charging

HP - Pavilion x360 11-k154sa 1
Microsoft Windows 10 (32-bit)

My HP Pavilion x360 2 in 1 (brought in February this year) is plugged in but not charging. I can't remove the battery without opening the back panel which I don't want to do.

 

It's plugged directly into  the wall socket with the cable provided with the notebook when it was purchased.

 

Please advise on how to fix the problem.

 

Many thanks

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HP - Pavilion x360 2 in 1 Plugged in but not Charging

Hello @saxclone,

 

Thank you for visiting the HP Forums! The Forums are a great place where you can find solutions for your issues, with help from the community!

 

I understand that you are having an issue with the notebook not charging, and wanted to assist you!

 

First, try reviewing the following documents, and let me know how it goes:

HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge

HP Notebook PCs - Testing and Calibrating the Battery (Windows 10)

 

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

 

Have a great day!

SDF15
I work on behalf of HP

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HP - Pavilion x360 2 in 1 Plugged in but not Charging

The Battery Does Not Power Notebook or Hold a Charge document is for HP notebook PCs that have a removable battery. My notebook battery must be built in as I can't get to it without opening the back.

 

Some additional information is that it charged overnight, but when the notebook is open, I get the error message.

 

I'll test the battery per the document sent.

 

Thanks

 

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FYI, battery test  passed.

 

I still don't have a solution to the problem. Please also see my previous note on the battery that I can't access.

 

Thanks

 

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HP - Pavilion x360 2 in 1 Plugged in but not Charging

Hello @saxclone,

 

Thank you for the quick reply!

 

Try restoring the BIOS.  You can use this document to assist you: 

HP Notebook PCs - Restoring the BIOS

 

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

 

Have a great day!

SDF15
I work on behalf of HP

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Thanks for your advice on the BIOS restart. Unfortunately it hasn't resolved the issue.

 

Please advise on next steps, I'd like to get this resolved please.

 

Thanks

Daneel

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Hello @saxclone,

 

Thank you for the quick reply!

 

If you have exhausted all the troubleshooting steps, then you may consider contacting HP Phone Support for additional options.  Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Have a great weekend!

SDF15
I work on behalf of HP

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