05-27-2016 02:02 PM - edited 05-27-2016 02:04 PM
My problem is like this
05-28-2016 07:09 AM
I did some further reading on it, and I think it might have to do something with n-key rollover. I'll attach a link:
Try typing "the quick brown fox jumps over the lazy dog" while pressing both the left and right shift buttons. My old laptop and the replacement laptop I got (after returning the HP gaming one) both got nearly perfect scores, but on the HP keyboard I just got a jumble of something like "TEQCBFXJPOREZYDG". That might potentially explain the sticking in game when you are pressing lots of keys at once.
05-28-2016 08:23 AM - edited 05-28-2016 08:25 AM
That's not what I suggested, I can't tell you this or that because every is slightly different, and yours is not the same model as mine.
I had the same problem on the first unit HP sent me, and the exact same problem on the second unit HP sent out too, so I opted for a refund.
Did you try the double shift test? I'm interested to see what your keyboard got.
If your laptop is brand new, then if it was me I wouldn't really want it to be having problems like mine was out of the box. I would still try and see if live support at HP can solve it - they do remote control of your computer to try and solve it.
When those guys couldn't solve mine, considering it was new I decided it wasn't worth the bother.
05-28-2016 08:29 AM - edited 05-28-2016 08:31 AM
Yeah, I mean it could potentially be that. The only reason I think it could be that is because under normal use, like Word, browisng the internet etc, the keyboard is fine. But only when the keyboard is being pressed multiple buttons at a time under load - aka games, the issue comes up.
With my old laptop and the new laptop I got, I'm getting "THEQUICKBROWNFOXJUMPSOVERTHELAZYDOG" in the test. Both of these laptops don't have problems with keyboard in game.
Also, with mine the issue happenned about once every 5 minutes, not all the time.
Did you try having a live chat support with HP? They do a remote help session where they control your computer. It might be worth it.