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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-05-2020 07:06 PM

HP Recommended
Product: Pavilion 15-bk193ms
Operating System: Microsoft Windows 10 (32-bit)

Hello, looking for help. When I purchased my laptop a couple years back I had called customer support at HP twice to assure that the specific model I was purchasing supported the HP Pen. When I purchased the laptop it came with a bunch of pen supporting software so I figured it was all good.

 

I purchased a used pen off of EBay shortly afterwards and when it didn’t work I assumed it was the pen. I recently purchased another pen but now the pen control software says that it isn’t compatible. I can’t seem to find anything on pens that are compatible with my laptop and I’m scared I purchased a $700 laptop that doesn’t work with any of the pens. 

Any information would be helpful. 

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