04-21-2017 04:33 AM
My laptop was originally setup at my office in Botswana.
i can log onto windows usin my fingerprint and do basic work but cannot make any changes
it keeps on asking for a user name and password as it is on a workgroup which i cannot change
the fingerprint option will not work.
i cannot right click and run as admin as it does the same thing
how can i change the workgroup to home, as i closed the business down.
i cannot load any software even from hp [sanitizer download]
04-21-2017 07:57 AM
Allow me to welcome you to the HP forums!
Sorry, but I don't have very good news for you ...
IF your PC was set up by folks in your Office, and they had the password, since we are forbidden by forum policy from providing information on cracking passwords, we are unable to provide any help to bypass that on this forum.
You would need to take your notebook to a repair shop where they can bypass the password and reset it for you.
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP