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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-17-2019 12:53 PM

HP Recommended
Product: ProBook 4530s
Operating System: Microsoft Windows 7 (64-bit)

Hi,

I want to upgrade from WIN 7 to WIN 10 but HP Protect Tools is not compatible with Win10 .

Face Recognition and Theft Recovery are part of HP Protect Tool and must be uninstalled first.

When trying to do this there comes an Error 1402 could not open key UNKNOWN\Installer\Products....

 

Can someone help me? Thanks in advance. 

 

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