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joray2
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Message 1 of 2
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HP Software on Pavilion will not provide any repair answers. I cannot get past this to run my sW

HP Recommended
Pavilion
Microsoft Windows 10 (64-bit)

My Laptop stopped and will not get past the HP logo screen to reach WIN 10.  HD is still running and my software is visible. 

Tried several times with no success. How can I  remove the HP SW  and let  laptop go to WIN 10.

 

I tried to create a bootable disk so I can jump over  the HP HW,  NO SUCCESS.

 

Any suggestions. I have important data on regular files after the HP SW, including RoboForm containing all my passwords. IMPORTANT  to get these.

1 REPLY 1
WAWood
Level 16
Level 16
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Message 2 of 2
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HP Recommended

@joray2 

The HP software is not stopping you in any way.  The HP Logo is contained in the firmware of the motherboard so displaying it does not require using the hard drive extensively. But, if your PC boot process does not get beyond that, this could be an indication that the hard drive has died -- as it then would not be able to find or load the Windows boot files.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu.
3) press the Function key for testing the hard drive (usually F2) and let it run.

Please report back the test results.



I am a volunteer and I do not work for, nor represent, HP
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