HP Spectre x360 2 in 1 Laptop's pen issue

[DrFarid97]

I have a HP Spectre x360 2 in 1 Laptop, running Win 11, OS build 22631.4541.  The provided pen part number M23864-001 worked originally, now it does not.  The solid orange ring at the top indicates it is charging. There is no colour change after 2-3 hours.

[Alden4]

HI @DrFarid97,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The issue with the HP Spectre x360's pen not working and displaying a solid orange ring (indicating charging) without any change could result from several potential causes. Here are some steps to diagnose and resolve the problem.

Check the Pen's Battery:

• The solid orange light indicates charging, but it may not be holding a charge. After 2-3 hours of charging, the light should change to white or green (fully charged). If it doesn't:
  • Try a different charger or charging cable to rule out issues with the charging source.
  • Check the charging port on the pen for any debris or damage.

Restart the Pen and Laptop:

• Restart the pen: Press and hold the top button for 10 seconds to reset it.
• Restart your laptop and ensure no pending updates could affect pen functionality.

Reconnect the Pen:

• Remove and re-pair the pen via Bluetooth Settings:
  1. Open Settings > Bluetooth & devices.
  2. Look for the pen (if listed) and remove it.
  3. Hold down the pairing button on the pen until the LED flashes to reconnect it.

Test the Pen on Another Device:

• If possible, test the pen on another HP device compatible with it. This helps confirm if the issue lies with the pen or the laptop.

Update Drivers and Firmware:

• Run Windows Update:
  • Go to Settings > Windows Update > Check for updates.
• Update drivers:
  • Visit the HP support website and download the latest drivers for your model.
  • Look for updates specifically for the touch screen and pen drivers.

Test the Laptop's Touchscreen:

• Confirm the touchscreen functionality works without the pen:
  1. Use your finger to interact with the touchscreen.
  2. If the screen is unresponsive, update the touch drivers.

Reset Windows Ink Settings:

• Open Settings > Devices > Pen & Windows Ink.
• Adjust settings to default and ensure pen input is enabled.

Factory Reset the Pen:

• Refer to the user manual for a factory reset of the pen. Typically, holding a combination of buttons (e.g., the top button and the side button) for a specified duration resets it.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support