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    Fix HP Printer issue in macOS

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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 4
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Flag Post

HP Spectre x360 Convertible 13-ap0xxx Webcam driver needed

HP Recommended
Spectre x360
Microsoft Windows 10 (64-bit)

I suddenly started facing issues with my webcam on my hp spectre. It showed a blank screen. So I uninstalled the current drivers on it and downloaded new drivers from https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-spectre-13-ap0000-x360-convertible-pc/...

After downloading it when I tried to install it I got the error message " The driver is not supported on this OS version (10.0.19041) "

Untitled.png

I could not find driver for the current OS Version and I can't downgrade my OS too. Please help me resolve this issue and get my webcam running again

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Message 2 of 4
Flag Post
HP Recommended

@vivek42 Welcome to HP Community!

 

I understand that you are looking for webcam drivers.

 

Please click the below link to download the driver.

 

https://ftp.hp.com/pub/softpaq/sp92001-92500/sp92066.exe

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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Message 3 of 4
Flag Post
HP Recommended

This is the  same driver which I had downloaded before. Anyways I downloaded this again and tried and when I run HPsetup.exe  file on the driver folder nothing happens. A program opens and closes really fast. I do not have trouble downloading the driver, it's the installation that I'm facing issue with.

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HP Support Agent
HP Support Agent
10,488 10,491 453 719
Message 4 of 4
Flag Post
HP Recommended

@vivek42

 

I understand your concerns.

 

In that case, I would suggets you perform the system restore.

 

Have a  nice day!!

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