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Locked

‎06-12-2022 01:51 PM

HP Recommended
Product: HP ENVY Laptop PC 17-cg1000 (19S97AV)
Operating System: Microsoft Windows 10 (64-bit)

Since the past weeks,several times HP Support Assistant is automatically removed,from my system.

Suddenly a popup screen from HP appears,with the question why I removed the program.But I didn't remove the program at all.

I have Norton 360 and Norton Anti-Track,but don't know if these programs or Windows 10 removed HP Support Assistant.

I had version 9.16.8.0.=27 may 2022.Re-install don't work because "ERROR 2".I tried several versions 2020-2022.Even in Windows 10 Safe Mode it won't install.

In Win 10 Safe Mode it says:Not Compatible with your system,look for an older version.

Now I have version 7.7.34.34. but that is too much outdated,for Intel 11th gen with M.2 ssd.I am from Belgium and used the dutch version.

 

Category:
1 person had the same question
1 REPLY 1

‎06-15-2022 04:30 AM

HP Recommended

Same problem, only with the German version on a ProBook 650G8

In the midst of my work, notification pops up I can choose to keep data from the Support Assistant if I install it again. No way of stopping the uninstall, reinstalling shows Error -2

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