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‎04-24-2025 07:59 PM

HP Recommended
Product: HP ENVY 17t-j100 Quad Edition CTO Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Need the HP Support Assistant for HP Envy 17t-J100 Quad Edition computer. My installed version is not working/opening up.

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2 REPLIES 2

‎04-24-2025 08:54 PM

HP Recommended

@RTB7 

 

Your machine is too old, at least 10 years old. Please try

 

              https://support.hp.com/lv-en/document/ish_2025988-1592331-16

 

Regards.

BH
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‎04-25-2025 08:12 AM

HP Recommended

@RTB7 

 

Try an older version of the HPSA:

 

VERSION: 8.8.34.31 REV: A PASS: 1
DESCRIPTION:
This package provides HP support Assistant for supported computer models that are running a supported operating system. HP Support Assistant allows HP customers to discover, maintain, and troubleshoot their computer systems, and also allows customers to contact HP to receive assistance.

PURPOSE: Critical
SOFTPAQ NUMBER: SP114036
SOFTPAQ FILE NAME: sp114036.exe
SOFTPAQ MD5: 303427e77f37ae7466b6b8906d1788d3
SUPERSEDES: None
EFFECTIVE DATE: May 28, 2021

 

https://ftp.hp.com/pub/softpaq/sp114001-114500/sp114036.exe 

 

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