HP Support Assistant not funtioning properly.

[TxGuy7417]

My HP Support Assistant is not working.

When I try to run any updates, this is what I see.

If I click Next, it says no updates available.  I know this is because the Analyzing Your System piece didn't work.

Help?

[Riddle_Decipher]

@TxGuy7417 Did you know that HPSA redirects application updates based on model-series and is not specific to your computer?

(Basically, the application gets updates based on the entire series, is not specific to your serial number, hence there are certain updates that can be skipped)

Although, if your applications aren't working and/or the updates are necessary, make sure you download the latest version available for HPSA from the Official HPSA website.

Once the below steps are completed to uninstall the software:

1. In Windows, search for an open Uninstall a program.

2. On the Programs and Features window, select HP Support Assistant, then click Uninstall.

   Figure : Uninstall HP Support Assistant

   

3. Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.

   Figure : Uninstall confirmation

   

4. Restart your computer to complete the process.

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