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mastodont74
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HP Support Assistant requires administrator rights

HP OMEN — 15-ce036ur
Microsoft Windows 10 (64-bit)

Hello! I have the problen with installation of the "HP Support Assistant". The problem: installation of program requires running with administrative rights, but my account is account with administrative rights. I try to run the program with the "Run as administrator" but it does not solve the problem. I attach the screenshots of the error and my account. Please help me resolve the problem.

Безымянный.pngБезымянный1.pngБезымянный2.png

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HP Support Agent
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Message 2 of 4
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HP Support Assistant requires administrator rights

Hi @mastodont74,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are getting an error when trying to install software/Updates from HP support assistant.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • When was the last time the computer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, I recommend you uninstall HP support assistant and restart the computer. Then download and install HP support assistant from the below link and check.

 

http://hp.care/2ywO0wH

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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Mlach
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HP Support Assistant requires administrator rights

Same issue, down load and install from link did not remedy the problem. HP Support requires admin. Right clicked on setup, "run as administrator" did not work.

 

Windows 10 PC-HP Omen.

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Pajero1
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HP Support Assistant requires administrator rights

Hello, meanwhile a solution??

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation