TekGuy1990 Honor Student
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HP Support Assistant stuck on downloading messages and updates definition

Pavilion 15 ab053nr
Microsoft Windows 10 (64-bit)

I keep trying to check for updates but it just stays at downloading messages and updates definitions. I've tried uninstalling and reinstalling but I still have the same problems.

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Teacher
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HP Support Assistant stuck on downloading messages and updates definition

I had the same problem this morning when it stuck on the second stage for over two hours then ended itself:

 

snip - HP downloading long time 2016-01 25th..PNG

 

I've just opened the Support Assistant  > Updates which said 'No Update is available' so I clicked on 'Check for Updates'

and am just watching the same screen as the top one I posted. After seven minutes it's still on the same stage.

 

HP - you appear to have a problem. I'll see if Tech Support will be interested.

 

 

 

 

 

 

The only way that I could get rid of the HP Support Assistant that had a magnifying glass over it was to restart my PC.

 

I don't know if it's connected but when I logged on just now this window appeared:

 

 

snip - HP site unavailable 2016-01 25th.PNG

 

 

I OK'd it and was through to thr home page!

 

New Envy 15-AH151sa Win10 IE11
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Teacher
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HP Support Assistant stuck on downloading messages and updates definition

I appreciate that this forum is manned by helpful and knowledgeable volunteers, not HP staff but surely there must be a way for the most experienced members here/the Moderator to alert HP Technical staff about what could be a major problem?

 

I'm beginning to think that there is no HP Technical Support team - try and find your way to them via this community and you'll see what I mean.

 

Clearly they still haven't resolved their restructuring problems. Goodness knows what would happen should I need to get help from them if my brand new PC fails. I think the word 'Support' in their title is an oxymoron.

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BushCow Top Student
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HP Support Assistant stuck on downloading messages and updates definition

Any solution ever found for this issue? I have been experiencing the same problem for a couple weeks and failed to find any resolution anywhere.

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Teacher
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HP Support Assistant stuck on downloading messages and updates definition

Hi. I stopped using the facility on the HP site. Instead I use the new Support Assistant to chck for updates. It's brilliant and checks my PC rather just pouring oyt a list of every update for this model. Try it!!!! and do let me know how you got on.

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