01-24-2016 08:15 PM
I keep trying to check for updates but it just stays at downloading messages and updates definitions. I've tried uninstalling and reinstalling but I still have the same problems.
01-25-2016 08:20 AM
I had the same problem this morning when it stuck on the second stage for over two hours then ended itself:
I've just opened the Support Assistant > Updates which said 'No Update is available' so I clicked on 'Check for Updates'
and am just watching the same screen as the top one I posted. After seven minutes it's still on the same stage.
HP - you appear to have a problem. I'll see if Tech Support will be interested.
The only way that I could get rid of the HP Support Assistant that had a magnifying glass over it was to restart my PC.
I don't know if it's connected but when I logged on just now this window appeared:
I OK'd it and was through to thr home page!
01-26-2016 01:04 AM
I appreciate that this forum is manned by helpful and knowledgeable volunteers, not HP staff but surely there must be a way for the most experienced members here/the Moderator to alert HP Technical staff about what could be a major problem?
I'm beginning to think that there is no HP Technical Support team - try and find your way to them via this community and you'll see what I mean.
Clearly they still haven't resolved their restructuring problems. Goodness knows what would happen should I need to get help from them if my brand new PC fails. I think the word 'Support' in their title is an oxymoron.
05-28-2016 09:31 AM
Hi. I stopped using the facility on the HP site. Instead I use the new Support Assistant to chck for updates. It's brilliant and checks my PC rather just pouring oyt a list of every update for this model. Try it!!!! and do let me know how you got on.