HP Support Assistant

[Coems]

I have 2 devices on HP Support Assistant.  HP Support Assistant shows red exclamation mark on the blue question mark on both devices.  When I open Support Assistant on Device 1, it shows 35 updates red flagged against device 2.

When I open Device 2, it shows around 65 updates flagged against Device 1.

In both cases the open device shows no updates required, as I regularly run the updates.  This is frustrating and would appreciate advice on how to stop this happening.

[KrazyToad]

@Coems

Welcome to HP Community

I have gone through your Post and would like to help

This seems to be a conflict in the HPSA. I suggest you disconnect one of the device from your network and then run the HPSA and check if the conflict persists

If the issue persists try installing the HPSA one each device one at a time and run the updates check if that helps

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Coems]

Hi KrazyToad

They are not generally on the same network, so that wasn't the issue.  I have just uninstalled and reinstalled on one laptop and same issue remains

[Echo_Lake]

@Coems

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.