Having trouble signing in? Try this!
Post new question
Question
Reply
 
Highlighted
Honor Student
Posts: 3
Member Since: ‎04-16-2018
Message 1 of 5 (230 Views)

HP Support assistant not showing any updates

Product Name: HP ProBook 430 G5
Operating System: Microsoft Windows 10 (64-bit)

Hi there,

 

When I run HP Support assistant, it comes back showing no updates. I can run HP Image Assistant and it shows the BIOS is out of date, so I know that HP Support assistant should be showing at least that update.

 

This is a fresh install of Windows, and it has been working fine right up until this last month, then no PC's have been showing any updates with fresh installs.

 

Has anyone else seen this problem?

 

Thanks in advance,

Steve.

Reply
0 Kudos
Distinguished Professor
Distinguished Professor
Posts: 5,203
Member Since: ‎09-07-2017
Message 2 of 5 (201 Views)

Re: HP Support assistant not showing any updates

Hi

 

What is the specific problem?

 

The latest update is for an Ethernet Device 01 MAR 2018, and the BIOS has a firmware update

HP Firmware Pack

01.02.04 Rev.A14.3 MBJan 30, 2018

 

The Support Assistant may be in error.  The OS could be in error.

 

 

I am not the voice of reason, nor the fount of all knowledge,
more like Pythia, the priestess of Apollo.

Her answers, usually cryptic, could determine the course of everything,
mine more unintelligible than cryptic, but still just as valid.
Honor Student
Posts: 3
Member Since: ‎04-16-2018
Message 3 of 5 (181 Views)

Re: HP Support assistant not showing any updates

What did you not understand with my question?

 

The specific error is just what I wrote:

 

I open up HP Support Assistant, click on Updates, click 'Check for updates and messages', and then No updates show up.

 

If I open HP Image Assistant, it shows as updates available.

 

So why are no updates showing in Support Assistant? I am running the latest version.

Honor Student
Posts: 3
Member Since: ‎04-16-2018
Message 4 of 5 (167 Views)

Re: HP Support assistant not showing any updates

I also put a ticket into HP directly, and have heard from them.

 

They said from Redstone 4 (coming in May), we will no longer get computer updates from HP Support Assistant. All the updates (even BIOS) will come through Microsoft update.

 

They said seeing no updates now in Support Assistant is expected.

 

-Steve.

Distinguished Professor
Distinguished Professor
Posts: 5,203
Member Since: ‎09-07-2017
Message 5 of 5 (151 Views)

Re: HP Support assistant not showing any updates

Your question was 'has anyone else seen this' and I didn't answer it.

I thought your logic or premise flawed. With no updates available there were none to be done.

I am not the voice of reason, nor the fount of all knowledge,
more like Pythia, the priestess of Apollo.

Her answers, usually cryptic, could determine the course of everything,
mine more unintelligible than cryptic, but still just as valid.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation