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geek_guy
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Message 1 of 4
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HP X360 2019 overheating

HP Recommended
HP x350
Microsoft Windows 10 (64-bit)

I have a HP x350  2019 that is overheating and one i boot up the laptop it will startup for 10 seconds and then shut down. Please can you point me in the wright direction for a fix for this issue thanks.

3 REPLIES 3
The_Fossette
HP Support Agent
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Message 2 of 4
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@geek_guy

 

I reviewed your post and I understand that the computer is overheating and shutting down.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c01657439

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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geek_guy
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Message 3 of 4
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Hi The Fossette thank you for your help.

 

I had tried the attached steps you have provided and i found by updating the following driver below has sorted out the issue for  my case issue. Hopefully this can help others in the quest to fix the over heating Fan issue. Take care and stay safe.

lease update the following drivers.

 

 

1, BOIS-   HP Firmware Pack  (Q90) : https://ftp.hp.com/pub/softpaq/sp110501-111000/sp110723.exe

 

2, Driver Chipset - Intel Dynamic Platform and Thermal Framework Driver : https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95216.exe

 

3, Firmware  -  Intel Management Engine Driver : https://ftp.hp.com/pub/softpaq/sp110501-111000/sp110990.exe

 

Essential System Updates for Microsoft Windows 10 : 

https://ftp.hp.com/pub/softpaq/sp94501-95000/sp94876.exe

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The_Fossette
HP Support Agent
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29,155 21,824 1,963 2,169
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@geek_guy

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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